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The Lover will ensure that the products are delivered in excellent condition and in the fastest time possible. For your first order through The Lover the delivery will be free of charge. For items that require separate shipping charges, we will indicate it clearly in the item detail page and during order placement.
If the order is cancelled, lost or un-delivered to your preferred location, we will refund the complete order amount including shipping charges. If you cancel part of the order, shipping charges will not be refunded.
Return & Exchange:
You have the option to return or exchange items purchased on www.thelover.lk. Return/Exchange acceptance varies from 7 days to 15 days of the receipt of item and depends on our sellers and Affiliate partners. If you choose to exchange the item for reason of mismatch of size or receipt of a defective item, you will be provided with a replacement of the item, free of cost. However, an exchange is subject to availability of the item.
The following EXCEPTIONS and RULES apply to this Policy:
We do not accept return or exchange requests for innerwear, cosmetics, socks, deodorants, perfumes and free items
*Note: The above policies are not applicable for any international orders.